Real-time Interaction Management (RTIM)
Identifying customers and sending them experiences across preferred channels and devices, in real-time is no more a choice, but a necessity at this point where customers engage with brands through various devices and touchpoints.
Our Intelligent real-time interaction engagement solution smoothly integrates the big data, that are required to interact with the customers in real-time with the right message and through the right channel. This increases the impact of marketing activities, allowing you to strike when the time is right for an individual.
Our customer-centric RTIM creates a direct impact on engagement, as a result bringing in meaningful business metrics including growth and retention. Our professional services teams can talk to you to identify the key business challenges and goals, from which we will guide you to the next steps.