AI-First Omni-Channel. Contact Center Solution.
Modernize customer experience with Cognicx. Seamlessly combine voice AI, WhatsApp automation, and live agent tools on a resilient cloud contact center architecture.
Re-engineered for AI-First Support
Unify telephony, digital messaging, and AI agents into a high-performance contact center foundation.
Native Cloud SIP & Voice Telephony
Enterprise WebRTC voice stack with global DID numbers, PSTN trunks, dynamic IVR, and zero call drop SLA.
AI-First Bot-to-Agent Handoff
Smart escalation transfers live call transcripts, sentiment scores, and intent history to agents before call pickup.
Agent Co-Pilot & Real-Time Assist
Live whisper guidance, automated article search, and instant compliance prompts right on the agent desktop.
Speech Analytics & Quality QA
Automated scoring of 100% of calls and messages for compliance, sentiment, tone, and script adherence.
Workforce & Schedule Optimizer
AI forecasting predicts call spikes, automates agent shift planning, and optimizes queue staffing ratios.
Bank-Grade Encryption & Compliance
ISO 27001, SOC 2 Type II, PCI-DSS compliant infrastructure with automated PII masking in call recordings.
Trusted by Banking & Telecom Contact Centers
Deployable on public cloud, private cloud, or hybrid infrastructure. Seamlessly scales from 50 to 50,000+ concurrent agents with carrier-grade reliability.
Schedule Contact Center DemoReady to Modernize Your Contact Center?
Transform customer satisfaction and agent efficiency with Cognicx Contact Center platform.