Enabling Multichannel Sales
Multichannel Customer Engagement Solutions
As we see that more people engage with more brands through various channels, CXOs are delivering value in the form of cross-channel integration. It is increasingly common for a consumer to start their purchasing journey online and finish it in-store. In certain fields such as electronics, household appliances or clothing, this behaviour is very relevant. Consumers get their information online, compare prices, read customer feedback and then make their final choice by stepping into a shop.
Post discovering your touchpoint, we can effectively combine your online and offline channels which can offer your customers a purchasing journey free of boundaries between the real and virtual world. You can establish a multichannel sales strategy that enables you to sell more, everywhere.
Consumers are demanding personalized, real-time engagement, and are becoming more conscious about the time spent interacting with companies and the ease to solve issues through different channels, such as:
- SMS
- Web apps
- Mobile apps
- Chat widgets
- Messenger apps (ex: Facebook Messenger, WhatsApp)
- Voice assistants (ex: Alexa)
- Social media (E.g. Facebook, Twitter, Instagram)
- Contact centres
Our Multichannel Customer Engagement solutions deploys a foundation strategy for multichannel sales. The solution can be integrated with existing systems, and customized to meet specific business needs.
