Proactive Monitoring Solutions
The complete centralised monitoring solution for your business.
What Are The Requirements And Benefits Of Proactive Monitoring?
The Centralized monitoring solution is capable of monitoring the health of IVR and other related services in the contact centre. The status of each service is constantly monitored. This helps to identify and notify the first level of the issue proactively and initiate necessary action. The solution is capable of reading log files and also supported integration using API. The high available system keeps track of all events in the IVR, CTI and raises alerts. All the reports and notifications will be available in the dashboard and sent to registered email addresses.