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Banking & Debt Recovery Case Study
CollectEzy AI Recovery for 250,000+ Credit Accounts
How a Gulf retail credit provider increased early-stage delinquency debt recovery by +42% while automating promises-to-pay (PTP) tracking.
+42%Debt Recovery Increase
50%Collection Cost Reduction
88%PTP Fulfillment Rate
100%Audit & Compliance Trail
1. The Recovery Challenge
Manual debt collection dialing led to low right-party contact (RPC) rates, missed follow-ups, and compliance friction across multi-bucket delinquencies.
2. The CollectEzy Platform Solution
Cognicx deployed CollectEzy with smart AI dialer logic, digital payment links via WhatsApp/SMS, dynamic agent scripting, and real-time promise-to-pay (PTP) tracking.